FREQUENTLEY ASKED QUESTIONS
No, for international orders (outside of Australia), all parcels are shipped using a DDP (Delivered Duties Paid) service via our partners, Australia Post, DHL Express, USPS (USA) & Royal Mail (UK).
This means all applicable taxes and duties are prepaid by us, even for the USA, eliminating any delays at the border so your order can be received as fast as possible. You will not incur any additional customs fees on delivery.
We always recommend you order your true size as we already have your desired fit in mind.
Please refer to all size guides on product pages as well as sizing videos on our social media channels.
For further sizing help, please contact us via [email protected]
Once you have placed an order you will shortly receive a confirmation email. The following email will be a fulfillment email with a tracking code for you to track your shipment.
You have 20 minutes after placing your order to make changes to sizes, variants, or add discounted items. After this window, no further adjustments can be made.
Note: Estimated delivery times refer to shipping durations, not order processing or fulfillment times. These estimates are subject to change.
All orders are dispatched the same day or next day via Australia Post, DHL Express, USPS (USA) & Royal Mail (UK).
Delivery times are typically 2-8 business days within Australia. For international orders please expect 4 -10 business days for delivery.
You can return your order if it is unworn, in its original condition, with its original tags
Please email [email protected] to start your hassle free returns process.